Team Lead- Customer Support

Job Title: Customer Support Team Lead Location: Bangalore Employment Type: Full-time Shift: [Day / Rotational] Team Size: 8–15 agents (approx.) Job Summary We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset. Key Roles & Responsibilities A. Team Management &…