Service Desk Executive (Fresher- Only Males)

Position: Service Desk Executive (L1 Support) Experience: Freshers / 01 year Education: Graduate / Diploma in IT, B.Tech/BE, or related field Only Males Rotational Shift No Cab, Timing feasible to get public transport Stipend: 15-20K Candidate should be technical graduates. Excellent Comms. Role Overview We are looking for energetic and technically inclined freshers to join our Service Desk team. The role involves providing first-level technical support to end-users, handling incidents and service requests, and ensuring smooth IT operations. Candidates with formal training in Microsoft Server technologies from reputed institutes are strongly preferred. Key Responsibilities • Handle incoming support requests via phone, email, and ticketing tools • Provide Level-1 troubleshooting for hardware, software, network, and Microsoft environment issues • Manage user accounts, password resets, and basic Active Directory tasks • Escalate unresolved tickets to higher support levels as per defined process • Document incidents, resolutions, and maintain accurate ticket records • Follow ITIL-based processes and maintain high service quality standards • Communicate effectively with end-users and provide timely updates Mandatory Requirements • Fresher or candidate with 01 year of experience • Formal training / certification in Microsoft Server technologies (Windows Server, Active Directory, Group Policy, DNS, DHCP, etc.) from a recognized institute • Strong understanding of basic networking concepts (TCP/IP, LAN/WAN) • Excellent verbal and written communication skills in English • Good customer-handling and problem-solving attitude • Willingness to work in rotational shifts (if required) Preferred Skills • Knowledge of Microsoft 365 / Office 365 administration basics • Familiarity with ITSM tools (ServiceNow, Jira, Freshservice, etc.) • Basic hardware troubleshooting experience • Any Microsoft certification (e.g., MD-100, AZ-900, or Windows Server related) will be an added advantage Soft Skills • Clear and professional communication • Patience and ability to handle end-user queries calmly • Quick learner with a proactive approach • Team player with good interpersonal skills