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📍 Mumbai, Maharashtra
💼 Full-time
👤 See details
📅 Posted 1 week ago
🔗 Via Adzuna
💰 Salary range
₹4–12 LPA *
* Estimated based on Indian market data 2026. Actual salary may vary.
📋 Job Description
**Role:** Service Desk Analyst
**Company:** Genpact
**Responsibilities:**
* Provide end-user support by responding to chats and tickets submitted through the IT Help Desk System.
* Open, resolve, and close tickets within the IT Help Desk System.
* Escalate issues to other IT groups as needed.
* Assist users with desktop operating systems and application software, including but not limited to:
* Desktop Operating Systems: Windows / MacOS
* Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
* Messaging support
* Mobile Device support
* Software specifications
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