Service Desk Agent 1-Bengaluru, india

Position Summary This position involves managing client communication, reporting, documentation, and high-profile client support. It includes mentoring junior staff, providing Helpdesk coverage, and improving processes, all while meticulously documenting actions in Pronto. Additionally, it takes on helpdesk coordinator responsibilities in their absence. Role and Responsibilities Oversee and maintain the Client Update Folder, ensuring all client-facing communication, updates, and status changes ?