Experience: 5‑12 Years Work Location: Chennai Responsibilities: - Provide remote technical assistance and design consultation. - Perform log/failure analysis across a variety of equipment, looking for specific failures and addressing them as they arise. - Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken. - Use multiple applications to manage cases, document, and troubleshoot. - Interact with customers for new and existing cases.