Senior Manager Operations

Key Responsibilities Operational Management Lead and manage daily BPO operations across both Voice and Non-Voice processes, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Develop, implement, and refine operational strategies that ensure high levels of efficiency, quality, and customer satisfaction. Oversee execution of production plans and monitor team performance metrics to drive continuous improvement. Handle high-level client escalations effec…