Senior Manager Customer Support

**Senior Manager Customer Support** **Company:** ZingHR **Location:** Mumbai (Onsite) ZingHR is seeking an experienced Customer Support professional to take end-to-end ownership of the Customer Support function for enterprise HRMS customers. **Requirements:** * 11–16 years of experience in Customer Support, Product Support, or Client Services. * Strong HRMS, HCM, Payroll, or SaaS experience. * Experience managing support teams and enterprise customer escalations. * Strong exposure to SLA, CSAT, TAT, MTTR, and FCR metrics.