← Back to all jobs
📍 New Delhi, Delhi
💼 Full-time
👤 See details
📅 Posted Today
🔗 Via Adzuna
💰 Salary range
₹2.5–6 LPA *
* Estimated based on Indian market data 2026. Actual salary may vary.
📋 Job Description
## Senior Customer Support Executive
**Company:** Fraganote
**Experience:** 3-6 years
**Key Requirements:**
* 2–3 years of hands-on experience in D2C customer support.
* Excellent verbal and written communication skills.
* Experience handling customer queries via email, WhatsApp, calls, and social media channels.
* Familiarity with order management, NDR handling, RTO management, refunds, replacements, and escalations.
* Experience working with CRM and support tools such as Freshdesk, Exotel, Ozontel, and Bit.