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📍 India
💼 Full-time
👤 See details
📅 Posted Today
🔗 Via Adzuna
💰 Salary range
₹8–18 LPA *
* Estimated based on Indian market data 2026. Actual salary may vary.
📋 Job Description
Key Responsibilities: * Manage high-volume, concurrent live chats and email support queues within defined Service Level Agreements (SLAs) * Troubleshoot and resolve complex product, service, and technical complaints with high First Contact Resolution (FCR) * Maintain a professional, empathetic, and solution-oriented tone aligned with the brand voice across all written interactions * Accurately tag, document, and categorize customer tickets in the customer relationship management to ensure clear…
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