OCM - Shift lead - 10 Years - Pune

Description Experience: 10 Years Role Summary The Senior Operations Command Manager (OCM – L3) provides command, control, and governance for enterprise IT operations. The role leads major incident management, ensures service stability, and acts as the decision authority during high impact events, while maintaining strong stakeholder communication and operational discipline. Responsibilities Key Responsibilities Major Incident & Crisis Management Lead Sev‑1 / Sev‑2 incidents end‑to‑end