IT Service Desk Analyst I

Arrow is seeking an IT Service Desk Analyst I. Help Desk Analysts are the first point of contact for customer support, focused on resolving technical issues for end-users or escalating them to more specialized IT support when necessary. As a Tier 1 Help Desk Analyst, you will typically handle initial inquiries and manage relatively simple hardware, software, or network issues. A significant portion of your day will be spent performing remote support.