Customer Support Team Lead

Customer Support Team Lead – ZingHR * **Location:** Pune * **Work Mode:** Work from Office * **Experience:** 6 years in HRMS/HCM Support with 2 years of Team Leadership ZingHR is seeking a Customer Support Team Lead to manage and mentor a team of 4–8 Support Executives. The role involves handling critical customer escalations and ensuring excellent support delivery. **Key Responsibilities:** * Lead, mentor, and monitor the performance of the support team. * Manage enterprise customer escalations and ensure 99% SLA adherence. * Oversee support operations.