Customer Support Executive

## Customer Support Executive **Company:** R and D Instrument Services **Key Responsibilities:** * **Customer Handling:** Respond promptly to customer inquiries via phone, email, chat, and social media. Provide accurate, valid, and complete information using appropriate methods and tools. Handle customer complaints, offer suitable solutions and alternatives within defined timeframes, and follow up to ensure resolution. * **Problem Resolution:** Identify and assess customer needs to achieve satisfaction. Diagnose and troubleshoot technical issues, providing effective solutions. Escalate unresolved issues as needed.