Customer Support Executive

Role: Senior Executive/Executive - Customer Support Location: GIFT City - Gandhinagar What you'll do • Own each user's journey end to end — no handoffs, no dropped threads. • Explain a multi-step financial process in plain language, adjusting your approach based on the user's familiarity with financial products. • Guide users through every step: retrieving documents, filling forms, understanding what comes next. • Anticipate hesitation and address concerns calmly — bringing users bac