Customer Support Engineer-Product

Who You Are Calm, customer-first communicator who can explain technical issues in plain language to merchants and partners Strong problem-solver who stays structured under pressure (especially during indexing/search incidents) Detail-oriented and disciplined about SLAs, case notes, and reproducible issue summaries Comfortable saying “out of scope” and routing correctly without creating friction Collaborative teammate who escalates early with high-quality context and follows through to closur