Customer Support _ E commerce- Team Lead

## Customer Support Team Lead **Company:** PineQ Lab Technology **Location:** Pune, Maharashtra **Employment Type:** Full-time **Working Days:** 5.5 days per week PineQ Lab Technology is looking for a Customer Support Team Lead with a minimum of 4 years of overall experience, including at least 2 years in a Team Lead role. **Key Responsibilities:** * Lead, manage, and mentor a team of Customer Support Executives. * Monitor team performance, productivity, and service levels. * Handle customer escalations and ensure timely resolution of critical issues. * Track KPIs such as CSAT, SLA adherence, FRT, resolution time, and FCR.