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📋 Job Description
About the Opportunity A fast-growing customer experience consultancy operating across global BPO ecosystems, we partner with Fortune 500 brands to elevate service quality, operational compliance, and CX excellence across voice, chat, and digital channels. We empower frontline teams through data-driven insights, real-time feedback loops, and quality frameworks that directly impact NPS, CSAT, and first-contact resolution rates. Role & Responsibilities Monitor and evaluate 100 daily customer inter…
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