Chat Process Executive Fresher Graduates Chandigarh (India)

Job description: Job Title: Chat Process Executive (Fresher) Job Location: Chandigarh Employment Type: Full time Salary – 22k to 24k + Incentives Job Summary: We are looking for enthusiastic and customer-oriented fresh graduates to join our team. The role involves handling inbound and/or outbound calls and chats with international customers, resolving queries, and delivering excellent customer service. Key Responsibilities: Handle customer interactions via voice calls or chat (inbound/outbound) Provide accurate information about products/services Resolve customer queries, complaints, and issues efficiently Maintain a high level of professionalism and empathy with customers Meet quality benchmarks and performance targets (KPIs) Document call details and update CRM systems Follow company policies and compliance guidelines Eligibility Criteria: Graduate in any discipline (Freshers welcome) Excellent verbal communication skills in English Basic computer knowledge (MS Office, typing skills) Willingness to work in night/rotational shifts Valuable listening and problem-solving skills Preferred Skills: Good English skills Strong interpersonal skills Ability to handle pressure and multitask Customer-centric mindset Salary & Benefits: 5 days working only Incentives & performance bonuses Cab/transport facilities (if applicable) Training & growth opportunities opportunities Health insurance and other benefits Selection Process: HR Screening Voice & Accent Round Operations Round Final HR Discussion Call for Interview @ +91-XXXXXXXXXX Job Types: Full time, Fresher, Permanent Pay: ₹22,000.00 - ₹24,000.00 per month Work Location: In person