Chat & Customer Support Lead

Aura Gold is looking for an experienced Chat Support Lead to manage their chat and customer support team. **Key Responsibilities:** * **Team Leadership:** Lead, guide, motivate, and manage chat and customer support executives. * Conduct daily team huddles to communicate updates, priorities, and targets. * Train new team members. * Monitor and ensure the quality of customer replies. * Handle complex customer cases. * Share customer insights with management to improve the app.